Employee Injury Reporting

[If a serious or life-threatening injury occurs, please call 911 first]

This articles applies to Instacart employees. If you are a Full Service Shopper, please see Shopper Injury Protection

How to Initiate a Workers' Comp Claim for a Recent Injury

Instacart Employees (In Store Shoppers included)

• All U.S. work-related injuries/illness must immediately be reported to: TriageNow(1-855-213-5434)
• All Canada work-related injuries/illness must be reported to [e-mail] and reported directly to: WSIB

Step 1: Inform your manager or supervisor on duty and call TriageNow (855-213-5434)

Step 2: Follow instructions given by TriageNow. They will refer you to a treatment facility if medical attention is needed.

Step 3: TriageNow will report the injury to Zurich, our Workers' Comp Carries. Zurich will process the Claim.

Step 4: Zurich will contact the injured employee within 1-2 business days to collect more information and provide details about the workers' comp claim. 

• Zurich's Customer Care Center: 800-987-3373

Step 5: If you need to take a leave of absence because you are unable to work or need an accommodation please reach out to The Larkin Company to start the process. 

• The Larkin Company: Contact: [e-mail]
  Ph: 650-249-3997 - Toll Free: 866-923-0559 - Fax: [phone]